Terms and Conditions

Terms and conditions of sale   
PLEASE READ THESE TERMS AND CONDITIONS carefully before using this website

These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined hereafter), information, recommendations and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety, please leave the Site.   


The Site is owned and operated by 24Bottles Hong Kong. All the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by 24Bottles Hong Kong, its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights.

Except as explicitly permitted under this or another agreement with 24Bottles Hong Kong, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of 24Bottles Hong Kong or its licensors unless otherwise expressly agreed.   


24Bottles promises to replace products if they are damaged or unusable at purchase. Please note that this warranty covers only manufacturing defects of the product.

Worn parts, dents, scratches and chipped paint are not reasons for replacement. They will not be recognized as covered by the warranty, as they come from everyday use of the product. Intentional damage to and misuse of the product can avoid the warranty. Any possible deformation or flaw from placing it in the freezer or washing it in the dishwashing machine will also avoid the warranty. Only uncoated stainless steel products are dishwasher safe.

To make a warranty claim, for assistance and advice, please contact us at +852 9312 8538

You can also find quick solutions at FAQs.

If you're not satisfied with your order, please get in touch with our Support Team within 7 days of receiving your order. We would be pleased to offer you our advice and the best assistance in the matter.


Shipping costs will appear during the checkout process. The parcel will be shipped within 1 to 5 business days from the payment's verification.


SHIPPING to Macau, Mainland China, Taiwan
Shipping costs will appear during the checkout process. The parcel will be shipped within 1 to 5 business days from the payment's verification.


When ordering on www.24bottles.hk, the customer is responsible for assuring that the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination.

Orders shipped outside Hong Kong may be subject to import taxes, customs duties and fees applied by the destination country. 24Bottles has no control over these charges, nor can 24Bottles predict what they may be. Additional charges for customs clearance must be fulfilled exclusively by the recipient.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If the recipient refuses to pay for customs duties and avoids the order's delivery, 24Bottles will arrange a partial refund that will never include shipping fees (even if originally offered by 24Bottles) and any other additional charge applied by the customs (read more here).