Exchange and Refund

Exchange and Refund

All bottles cannot be refunded unless there is manufacturing defect.

The right of exchange applies within 7 days from the delivery. It is valid only for purchases made in our online boutique 24bottles.hk. If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or, in any case, to the vendor.  

Please note that:

– the product must be unaltered, in the original box and conditions;
– the product should not be personalized, used or washed.

If your request meets all these conditions, please contact us for exchange.